Merchant of complexity
Have you ever felt like a vendor is subtly, or not so subtly, making things more complicated than they need to be? You’re not alone. This phenomenon, which I like to call the “Merchant of Complexity,” describes a business model where a vendor’s profitability is directly tied to the inefficiency of your internal processes. It’s a cunning, often insidious, way for them to extract more money from you over time.